Telephone for an emergency repair. Do not wait for a reply to this form.
During office hours, call 0800 030 8009. Out of hours, use the emergency number for your area on the easy-read sign provided for your home, usually on your fridge.
Examples include flooding or a burst pipe, no hot or cold water, no heating, a leaking roof, a security problem, or a broken toilet when it is the only one in your home.
Tell us your name, your address, what has happened and where the problem is. Include a telephone number or email address so our maintenance team can contact you.
Yes. A family member, advocate or member of your care team can help you report it. Please tell us who we should contact and mention anything we need to know to arrange access.
Our maintenance team will assess the information and decide what needs to happen next. Tell us if the problem is affecting your safety, your ability to use your home, or any equipment you rely on.
Ask your care team or someone supporting you to help check the information provided for your home. During office hours, contact Zetetick and ask for the correct out-of-hours details for your area.
For questions about your tenancy or our housing service, contact our housing team.
Use this form for a non-emergency repair. Describe the problem and include a telephone number or email address so we can get back to you.
If you would prefer to speak to us, call 0800 030 8009 during office hours.