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A Unique Housing Charity

Zetetick

Zetetick Housing specialise in exempt housing provision under the specified accommodation clause of the housing legislation.  Zetetick facilitate best practice in supported living, supporting vulnerable adults with disabilities, learning difficulties, autism and mental health issues.

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Tenant Support

Zetetick Support | Maintenance

If you are a Tenant or care for our tenants then our maintenance team is here to help, the best way to contact them is to use our online reporting system by clicking on the ‘get support’ button and filling out the form. This means you are automatically in our maintenance system and we have a clear idea of the problem. Our aim is to facilitate the best possible care and best practice supported housing for our tenants.
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Let’s ensure that those easily marginalised by society can have their own place

Zetetick is a unique housing charity  formed as a result of a shortage of organisations that were flexible or willing to support people with a learning disability who wished to find a tenancy home under the supported living model of care. Ours and our tenants voices need to be heard and supported.

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A Unique Housing Charity

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We seek to find the right place first time with respite or emergency support whilst sourcing the appropriate property. Because we work with our contacts in the private rental market this allows us to find the right property for our tenants.

As a charity we offer guaranteed rents to our landlords. Our leases mean we cover all the voids and they are assured of their income. For service users this means security for them as there are no additional service charges either.

Our strong understanding of learning difficulties and depth of experience in disability comes from both personal experience and our charity’s work. As a charity we have the flexibility to ensure quality housing provision and support.

With 90% satisfaction rates from tenants, 97% maintenance response rates and positive and open partnership based relationships across housing and care., we are sure our reputation goes ahead of us and aim to keep it that way.

As a charity we differ from others in this area of housing. Being a charity allows us independence, flexibility and the ability to rapidly adapt as well as an openness to explore new ides, and new types of provision and development.

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Testimonials from Tenants, Carers and our Partners

  • Zetetick are easy to work with, arrange promptly for repairs and are prepared to look after the property

    zetetick landlord
    Landlord

  • The Council wanted to move my son independently from Zetetick so he wouldn’t have to keep moving. I fought for him to stay because Zetetick do a lot of things in the house such as repairs, are on call for issues etc.

    Tenant's Parent

  • They try to be person centred. Staff interact with service users and are not just there to get the job done but get to know service users and staff. I feel they are always trying to help.

    Care Provider

  • Our experience of working with Zetetick Housing as tenants at our Cheviot Road property have been very positive. The house has been well maintained with minor repairs undertaken by their workman. Rent has always been received on time and most communication has been prompt to deal with maintenance arising…

    We are reoccupying our house and if we were to continue to let then we would have been more than happy to continue this through Zetetick to the two young men who benefit from the support and have been incredibly reliable tenants

    zetetick landlord
    Gina, Landlord

  • Of all the tenancies that we have had for the house Zetetick have proven to be the best. They will deal with small problems and alert us to more significant issues. The house is kept clean and tidy and when we have visited we have been greeted with courtesy and respect.

    If I were to want to rent out a property again I would not hesitate in contacting Zetetick first and offer them the property for rent

    zetetick landlord
    FJ, Landlord

  • Zetetick Housing have been managing my property since March 2012.
    I am most satisfied with them and have no complaints.
    The staff are very professional, well trained and efficient.
    My properties – currently two – are well looked after and the rent is always paid on time.
    Zetetick is also very good at keeping me up to date with any issues or changes that I need to know about as a private landlord.
    I am happy to recommend Zetetick.

    Vijay, Landlord

  • It’s to Zetetick’s credit that they give quality properties to people with learning disabilities who don’t always have the ability to make their voice heard. It’s a fact that they have provided one of our best properties.

    Care Provider

  • Owners should realise they’re onto a good thing having Zetetick as a tenant –they will repair things and the rent is guaranteed.

    Residents Family