Keeping your home warm matters. This guide brings together simple ways to use energy efficiently and trusted places to ask for help with bills. It includes advice for Zetetick tenants, local services in East Sussex and Croydon, and extra support available through energy suppliers.
Contents
Save energy while keeping comfortable
Energy costs remain a concern for many households. Small changes can help reduce waste, but staying warm and meeting your health and support needs come first. Do not switch off essential equipment or go without the heating you need to stay well.
At Zetetick, we believe everyone deserves a safe, comfortable home. Our housing team can help with concerns about the property, heating or repairs. Care partners can help with daily routines and support needs within their agreed role.
Small changes that can help

- Turn lights off when a room is empty, where it is safe to do so.
- Boil only the water you need in the kettle, while following its minimum fill level.
- Use a full washing-machine load and a suitable lower-temperature programme when the laundry and hygiene requirements allow.
- Ask for help understanding your heating controls, so the home is warm when you need it.
- Report draughts, heating faults, damp or mould to the housing team. Keep ventilation openings clear and ask before making alterations.
The Energy Saving Trust’s practical energy-saving guide explains these options in more detail. Savings depend on the home, tariff and how energy is used.
Get help with bills early
If you pay your energy supplier directly and are worried about paying, contact them as soon as possible. Ofgem explains where to get help with energy bills, including support through your supplier and advice services.
If energy is included in your charges, or you are unsure who manages the account, speak to your Housing Officer first. Do not change a shared supply or tariff without checking the arrangements.
You may be able to join your supplier’s and network operator’s Priority Services Register. It offers extra help for eligible people, such as accessible communications and support around supply interruptions. It is not a discount scheme.
Local energy advice
Ovesco: its community energy advice service offers help understanding bills, energy use and possible support. Check the current arrangements and service area before booking.
East Sussex: the Warm Home Check service provides advice for people struggling to keep warm. Home visits and improvements have eligibility conditions, and some work depends on available funding and the property owner’s permission.
Croydon: Croydon Healthy Homes offers energy advice to eligible homeowners and private tenants. Its current criteria include paying the electricity supplier directly. Zetetick tenants should check with their Housing Officer if they are unsure which service applies to their home.
Why energy efficiency matters
Using energy carefully can reduce waste and help the environment as well as household budgets. Our BEDROCK values include social responsibility, and a home should be somewhere people can feel comfortable and settled throughout the year.
Need help with your Zetetick home?
Report a heating or property repair, or contact the housing team on 0800 03 08 009.
Find more practical information in Housing Information and Advice.





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