Supported Housing Charity Focused on Tenancy Sustainment

Housing isn’t just what we do. It is all and everything we do.

Zetetick Housing, housing isn’t just what we do. It is all and everything we do. For nearly two decades, our work has centred on one clear purpose: providing and sustaining homes for adults with learning disabilities, autism or additional needs.

We are a supported housing charity specialising in intensive housing management, not care or personal support. Every member of our team is focused on the same goal: keeping people safely housed, helping tenancies last, and maintaining homes that offer dignity and stability.

We exist to make the housing part of the system work properly. Our focus is steady and deliberate, and that clarity is what makes our model both effective and sustainable.

All of our charges relate only to housing functions defined as eligible under national Housing Benefit guidance. We evidence these costs transparently — property, tenancy, compliance and housing management — so that every pound claimed is clearly linked to accommodation and not care or general overheads.

Housing that holds people steady

When housing works well, it changes everything. A good home is more than a property. It is safety, predictability and peace of mind. Our housing officers and property managers make that possible through quiet, consistent effort every day.

Repairs are managed promptly. Safety checks are scheduled and monitored. Rent plans are agreed with understanding rather than pressure. This is what intensive housing management means in practice: practical oversight, good communication and a constant focus on the tenancy.

We do not deliver care. We provide the housing foundation that makes care possible. It is a simple difference, but it matters. Housing support is not social care. It is the structure that holds people up, giving them space to live independently and with dignity.

Best practice in partnership

We don’t step into the space of care providers. We stand alongside them, ensuring the housing part of the system works as it should.

This is best practice in supported housing — clear boundaries, shared accountability and mutual respect between housing and care. It ensures that each organisation delivers what it does best, without duplication or confusion, and that tenants receive a consistent, well-coordinated service.

Our housing management model is built on that clarity. We manage the property, the tenancy and the housing relationship. Care providers manage personal support. Local authorities oversee compliance and commissioning. Together, this creates the stability tenants deserve and the value public services need.

The value of sustained tenancies

Every sustained tenancy represents a success story. It means someone has the safety of a home, continuity in their care and confidence in their surroundings. That stability also creates measurable public value.

Sustained tenancies reduce the strain on local authorities and social care budgets. They prevent homelessness, lower crisis intervention costs and support community wellbeing. Our model aligns with the Housing Act 1996(legislation.gov.uk) and the Supported Housing (Regulatory Oversight) Act 2023 (gov.uk), both of which reinforce the distinction between housing functions and personal care.

That distinction protects tenants, ensures transparency and helps commissioners understand exactly what they are funding — proper, accountable housing management.

A charity with purpose and accountability

Zetetick is proud to operate as a charity. That status shapes everything we do. We reinvest every surplus into maintaining homes, improving safety and supporting the people who depend on us.

We remain transparent with our partners and regulators, meeting or exceeding national standards for supported housing regulation and oversight on GOV.UK. Our governance reflects the Care Act 2014, the Housing Benefit Regulations 2006, and the expectation of fairness, reasonableness and evidence that underpins the sector.

Behind each tenancy are people who care deeply about doing things properly. Housing officers, compliance leads and finance staff all work toward the same outcome: a tenant whose home is safe, whose tenancy is sustained, and whose independence is protected. It is steady, careful work, but it changes lives in lasting ways.

While Housing Benefit covers the eligible housing management functions we deliver, not every cost of running a charity like ours falls within that scope. That is why our Fundraising and Communications team works to bridge the gap — securing charitable income to cover those non-eligible costs that still make a difference to our tenants’ lives, such as wellbeing, engagement and community activity. Every donation and partnership helps us do housing even better.

Housing that delivers real value

When housing is done well, the impact goes far beyond the front door. It means fewer emergencies, fewer evictions and fewer costly interventions. It also means a person who feels safe enough to plan ahead, to settle, to belong.

That is the quiet success we see every day. And it is why our purpose remains simple: housing isn’t just what we do. It is all and everything we do.

If you are a local authority or care provider seeking a trusted partner in supported housing, contact us at [email protected] or call 0800 03 08 009.

If you are an individual or organisation who believes in what we do, you can also support our work through donations, volunteering or sponsorship. Every contribution helps us cover the non-eligible costs that keep our housing services exceptional, transparent and compassionate.

To learn more about our model and impact, visit our pages on supported living and supported housing for adults with learning disabilities.

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